Posts Tagged ‘flexible work arrangements’

The Unspoken Truth About An Inflexible Culture

Tuesday, November 3rd, 2009

Jessica Riester

As a recruiter specializing in flexible work opportunities, I am in a unique position to hear candid opinions from both employers and employees (or candidates seeking work) on the subject of work flexibility.  I am amazed at how substantial the disconnect between the two groups can be at times.  Part of the problem, I feel, is that employees don’t always express their true sentiments to their employers because they’re afraid of being seen as less committed.

For example, not long ago I had a woman call me for assistance in finding a new job.  She was a director of marketing for a Fortune 100 company and had worked her way up to that position over 10 years.  About to have her second child, she was looking for a reduced workload that would allow her to better manage her increasing family demands but still provide her with intellectual stimulation and income.  I always encourage employees in situations like this to use their relationships, history and knowledge as leverage in negotiating an alternative arrangement before leaving.  Starting from scratch in a search for an alternative work arrangement is much more difficult.  However, when I explained this to her, she countered with the following typical responses:

“If I did that, I would be looked at differently.  I’ve worked so hard to get to where I’m at that I don’t want to backslide. I’d rather have a fresh start somewhere else.”

Typically, employees in an organization that doesn’t embrace flexibility feel as though they would be seen as less committed if they were to ask for an alternative arrangement.  For high performers, nothing could be worse.  They would rather leave a position that they’ve spent years developing expertise and relationships in, so that they can be viewed as committed somewhere else.
“I look around at my peers and no one is in the same situation.  They just wouldn’t understand me”
What that really meant in this situation, it turns out, was that no one had children and many didn’t even have spouses or significant others.  It’s no wonder that there’s no one with family demands in her department – they all left just as she was about to! Does her company really want to weed out diversity from it’s executive ranks?   Probably not.

“The way my job is structured, I couldn’t do it on a less than full-time schedule”
Here I suggest that she take a good look at what her responsibilities are and think about how she can break them down into more bite-sized chunks or transfer her valuable knowledge and skills to something that can be done more flexibly.  If she then comes up with a proposal that outlines her new role in a way that makes it a win-win situation, her manager would be more willing to accept it.

Employers don’t want to lose their top talent.  It’s expensive and time consuming to replace and retrain valued employees.  It makes more sense to let them dial back, telecommute, work different hours when they need to – as long as results are delivered and compensation is aligned with results.  Trying to avoid costly situations like this one is what’s driving more and more employers to realize that more widespread understanding and acceptance of flexible work practices is needed.

Flexibility, Is It Really Just a Nice Thing To Offer?

Wednesday, August 5th, 2009

Blog post by Jessica Riester, founder of FlexWork Connection.

Jessica Riester, Founder FlexWork Connection

Jessica Riester, Founder FlexWork Connection

In this economy, some companies have moved work/life priorities to a back burner.  It’s understandable, of course.  When the headlines are full of bankruptcies and government bailouts as companies struggle to survive, why should work life get any attention?  Isn’t it just a benefit, a nice thing to do for employees after all?

Not true.  If done correctly, flexible work practices - a key work life directive -can help attract and retain top talent, which in our knowledge-based economy is still a business imperative,  as well as lead to enhanced productivity.  Case in point, ROWE (Results Only Work Environment) implemented at Best Buy results show 41% productivity improvement (www.culturerx.com) as well as improvements in morale, decreases in voluntary turnover and absenteeism.  The BOLD (Business Opportunities for Leadership Diversity) Initiative (backed by a grant from the Sloan Foundation) which  also has a team-based, results focused approach to flexibility cites similar productivity increases as well- 20-80% productivity gains in departments within companies such as The Chubb Corporation, Gannett, Nextel and PepsiCo ( Flexible Work Arrangements: A Productivity Triple Play Harvey A. Thompson & Beatrice A. Fitzpatrick, The BOLD Initiative).

Not only are flexibility initiatives proving successful for professional-level positions, but a new study by WFD Consulting demonstrates success in offering flexibility to hourly workers as well.  “By building flexibility into the staffing models”, the study claims “some of the companies reduce overtime costs and offer more control and choice to employees over their working hours.  In addition, some of the companies have documented productivity gains and cycle time reductions as a result of implementing flexible work options.”

So my point is that if companies are looking for ways to improve bottom line results AND create a long term human capital strategy that will allow them to attract and retain top talent, they should take a good look at offering employees the ability to choose when and where their work gets done.